Return Policy – Only for B2C orders placed from our website. This does not apply to bulk orders (B2B).
Kachi Ghani takes great pride in our products.
In the event of an incorrect order being delivered please send across a picture of the parcel to us on WhatsApp or Email and we will initiate another order which will reach you within 5 working days. If a Refund is required it will be processed in the same manner.
In the event of a product being damaged which is highly unlikely, please take a photograph of the same and send it us within 24 hours of the package being received, to [email protected] with the Subject – ‘Damaged Package’. We will send across a replacement parcel the next day which should reach you within the next 5 days. If a Refund is required it will be processed in the same manner.
In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of update of status (Return or lost) on the logistics tracking website. This new parcel should reach you within a week. If a Refund is required it will be processed in the same manner.
Please note, returns are not accepted for any other than reasons mentioned above.
We do not take return of B2B (bulk) orders in any circumstances.